1. Acceptance of these terms
These Terms of Service (“Terms”) govern your use of the AltaBite mobile app and the altabite.online website (together, the “Service”), operated by AltaBite (“AltaBite”, “we”, “us”). By creating an account, placing an order, or otherwise using the Service, you agree to be bound by these Terms and by our Privacy Policy. If you don’t agree, please don’t use the Service.
You must be at least 18 years old, or the age of majority where you live, to create an account.
2. The service
AltaBite lets you pick a weekly meal menu, choose the days you want delivered, and have those meals delivered to a location you set, currently around Kumasi, Ghana. We may add, change, or discontinue any part of the Service — including the menu, delivery area, or pricing — at any time.
3. Accounts
You’re responsible for the accuracy of the information you give us (name, email, phone number, delivery address) and for keeping your login credentials confidential. You’re responsible for all activity that happens under your account. Tell us right away if you suspect unauthorized use of your account.
4. Orders, pricing and payment
Prices are shown in Ghana cedis (GH₵) and may change from time to time; the price shown at checkout is what you’ll be charged for that order.
- Payments are processed by our payment partner, Paystack. AltaBite doesn’t see or store your card or mobile money PIN.
- By default, orders are paid up front at checkout. Where we offer pay-on-delivery for an order, you can opt into it at checkout instead.
- We charge no separate service fee on top of the menu price.
- Placing an order is an offer to buy, which we accept when we confirm the order. We may decline or cancel an order — for example if an item is unavailable, we can’t reach the delivery address, or we suspect fraud.
5. Delivery
Delivery windows and cut-off times are shown in the app and on the menu page and may vary by day or area. We’ll do our best to deliver within the stated window, but delivery times are estimates, not guarantees, and can be affected by traffic, weather, or circumstances outside our control.
You’re responsible for giving us an accurate delivery location and for being reasonably reachable at the time of delivery. If a delivery fails because the address or contact details you gave us were wrong, or nobody was available to receive it, we may charge for a re-delivery.
6. Cancellations and refunds
You can cancel or change an upcoming order before its cut-off time in the app. Once an order has been confirmed for preparation, it generally can’t be cancelled.
If we cancel an order, or a delivery doesn’t arrive through a fault of ours, we’ll refund the payment for that order or credit your AltaBite wallet, at our discretion. Refunds to a card or mobile money account are issued through Paystack and may take a few business days to reflect.
7. Acceptable use
When using the Service, you agree not to:
- Provide false information, including a fake name, address, or payment detail.
- Use the Service for any unlawful purpose, or to abuse, threaten, or harass our staff or delivery riders.
- Attempt to interfere with, reverse engineer, or gain unauthorized access to the app, our systems, or other users’ accounts.
- Resell orders placed through AltaBite without our written permission.
8. Intellectual property
The AltaBite name, logo, app, and website — including their design, text, and code — belong to AltaBite or its licensors and are protected by intellectual property law. Using the Service doesn’t give you any ownership over it, and you may not copy, modify, or distribute it without our permission.
9. Disclaimers and limitation of liability
The Service is provided “as is.” While we take food handling and delivery seriously, we don’t guarantee the Service will be uninterrupted, error-free, or available at all times. If you have a food allergy or dietary restriction, please check with us before ordering — we can’t guarantee a meal is free of a specific allergen unless we’ve confirmed it with you directly.
To the fullest extent allowed by law, AltaBite isn’t liable for indirect, incidental, or consequential damages arising from your use of the Service. Our total liability for any claim relating to an order is limited to the amount you paid for that order.
10. Suspension and termination
We may suspend or close your account if you breach these Terms, misuse the Service, or if we’re required to by law. You can stop using the Service and close your account at any time by contacting us.
11. Changes to these terms
We may update these Terms from time to time. If we make a material change, we’ll let you know in the app or by email before it takes effect. Continuing to use the Service after a change means you accept the updated Terms.
12. Governing law
These Terms are governed by the laws of the Republic of Ghana, without regard to conflict-of-law principles.
13. Contact us
Questions about these Terms? Reach us at frank@beistandtech.com or 0544 054 537.