1. Overview
This Privacy Policy explains how AltaBite (“AltaBite”, “we”, “us”) collects, uses, and protects your personal information when you use the AltaBite app and the altabite.online website (together, the “Service”). It should be read alongside our Terms of Service.
2. Information we collect
We collect information you give us directly, and some information automatically as you use the Service:
- Account details — your name, email address, and phone number when you sign up, and a profile picture if you sign up with Google or Apple.
- Delivery information — the delivery address or location you set for your orders.
- Order details — the meals and days you choose, order history, and your delivery preferences.
- Payment confirmation — whether an order was paid and how (up front or on delivery). Your card number and mobile money PIN go directly to our payment processor, Paystack, and never touch our servers.
- Device and usage information — basic technical data such as device type, app version, and crash logs, used to keep the Service working.
3. How we use it
We use your information to:
- Create and manage your account, and let you sign in with Google or Apple.
- Take, prepare, and deliver your orders, and let you track them.
- Process payments and refunds for your orders.
- Contact you about an order, an account issue, or a change to our Service.
- Improve the app, menu, and delivery experience, and fix bugs.
- Meet legal and tax obligations, and prevent fraud or abuse.
5. Payments
Payments are handled by Paystack, a licensed payment processor. When you pay in the app, you’re sending your card or mobile money details directly to Paystack under its own privacy policy and security standards — AltaBite only receives confirmation that a payment succeeded or failed, not your full payment details.
6. Data retention
We keep your account and order information for as long as your account is active, and for a reasonable period after that to meet legal, accounting, or dispute-resolution needs. You can ask us to delete your account and associated data at any time, subject to records we’re required to keep by law.
7. Your rights and choices
Depending on where you live, you may have the right to access, correct, or delete your personal information, or to object to certain uses of it. You can:
- Update your name, email, phone number, and delivery address from within the app.
- Ask us to export or delete your data by contacting us at the details below.
- Opt out of non-essential notifications from within the app’s settings.
8. Security
We use industry-standard safeguards — including encrypted connections and access controls on our Firebase and Paystack integrations — to protect your information. No method of transmission or storage is completely secure, so we can’t guarantee absolute security, but we work to protect your data and to respond quickly if something goes wrong.
9. Children’s privacy
The Service isn’t directed at children, and you must be at least 18 to create an account. We don’t knowingly collect personal information from children. If you believe a child has given us personal information, please contact us and we’ll remove it.
10. Changes to this policy
We may update this Privacy Policy from time to time. If we make a material change, we’ll let you know in the app or by email before it takes effect. The “Last updated” date at the top of this page shows when it was last revised.
11. Contact us
Questions about this Privacy Policy, or a request about your data? Reach us at frank@beistandtech.com